All products meet the specifications stated in the catalog.
Any product which does not conform to these specifications
will be replaced at no charge, provided that notice for
replacement is given within 30 days of purchase. Liability
for all products is limited to the purchase price of the
product. No product is intended for human therapeutic use.
Ordering: Orders may be telephoned during business hours from 9 am to 5 pm central standard time. Alternatively, orders may be faxed or emailed.
To fax or email your order, please provide all the following
information: items and quantity requested, shipping address,
billing address, phone number, name of end user, and method
shipment. Orders usually
ship the same day they are received.
Shipping: Orders ship
according to the customer's instructions. For items which
can ship at ambient temperature, shipping costs are as
follows: first class air mail (3-5 days) is free, overnight
express delivery is $40, and two day express delivery
is $25. For items which require shipment on dry ice overnight,
the total cost is $100, which includes shipping, dry
ice, and container. For items which require shipment on wet ice overnight, the total cost is $50, which includes shipping and container. For international shipments at ambient temperature by first class air mail, the cost is usually between $5 and $10.
Technical Support is
available at no charge Monday - Friday from 9 am to 5
Bulk Orders: Discounts
are available for bulk orders. Contact the sales department
for more information.
Payment Terms: Net 30
days. We also accept